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FAQ
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About arabic courses
What teaching methods do you use in your academy?
We use diverse teaching methods including active interaction, active learning, and the use of technology in the educational process. We focus on continuous assessment to enhance the learning experience and promote students’ progress.
My child can speak Arabic well, but cannot write. What should I do?
Don’t worry, we teach children writing starting from letters, then words, and finally sentences. By the end of each level, the child will have mastered it excellently.
What am I expected to do outside of lesson times?
Students are free to manage their time outside of lessons, and homework is usually completed during the lesson, except in some simple cases.
My child has trouble with Arabic grammar and always makes mistakes?
This is a common problem for most children, especially expatriates. We pay special attention to Arabic language, focusing on correct pronunciation and grammar.
Are all your lessons related to the Quran or can I take only Arabic language lessons?
We have many courses, some dedicated to Arabic language and some to the Quran, and others combining both. You can choose the courses that suit you.
Will I receive books with the lessons?
Certainly, we will provide you with the necessary books for each level.
How do I get my certificate?
You will receive your certificate immediately after successfully completing the course test.
Is there a dedicated grammar course, and which program does it belong to?
Certainly, there are grammar and syntax programs in the advanced levels of our beautiful language.
About Lessons
In case of internet issues, how will missed lessons be compensated?
Missed lessons due to any technical issues are compensated for.
What are the lesson times and days?
Times are available 24/7 throughout the week.
During holidays or occasions, do I stop taking lessons?
When you subscribe to any course, you will be provided with the appropriate program, and you can check official holidays.
Can I take a break from studying for several weeks or months?
Certainly, you can pause your subscription whenever you want.
What happens if I go on vacation and stop taking lessons?
During vacations, you need to inform the supervisor in advance, and missed lessons will be compensated for.
About Subscription
I have two children of similar age, can they take lessons together at the same cost?
The number in each class is very limited to achieve the maximum possible benefit. Therefore, more than one child cannot attend with the same subscription.
Are there any discounts offered to students?
We offer discounts when registering more than one family member in a program that extends for several months.
Can I cancel my subscription at any time?
Of course, you can cancel your subscription at any time.
What is the period for refunding my money if I cancel my subscription?
The remaining amount is calculated according to the user agreement and refunded within an average period of one week, and can extend up to ten days.
Are the payment methods secure?
Payment through the website is made through trusted global gateways.
What are your payment methods?
Visa, MasterCard, and PayPal.
About Teachers
Can I choose between a male or female teacher?
Certainly, we have male and female teachers, and students can choose the suitable teacher.
What is the nationality of your teachers?
The academy is internationally diverse, and we have teachers from various nationalities.
Can I change my teacher?
Certainly, you can change your teacher if you haven’t achieved the desired benefit. However, the selection of teachers is done according to the highest and most rigorous standards, and they are highly respected by their students.
If I have a complaint about the teacher, where should I go?
You can immediately contact the responsible supervisor via the designated WhatsApp number.
If the teacher does not attend the lesson, how will I be compensated?
Usually, this does not happen without a valid excuse or prior notice, and missed lessons are compensated for.